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The preliminary investigation determines if a reported allegation or
a provider or member identified from the data downloads has a basis
for further investigation of a potential claim error, fraud, waste
or abuse. A preliminary investigation is initiated for:
- All complaints received through the plan’s
hotline or reported to its compliance officer.
- All providers identified in the initial history analysis.
- All providers or members detected through the AMG-SIU Automated
Claims Evaluator (ACE) system from the prospective and retrospective
download analysis.
- Providers identified through public sources for disciplinary actions
by government agencies.
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